Data Center Support Services for Financial Services Firm

TDS supports the full lifecycle of data center operations in their key critical facilities in the US.

Executive Overview

Our client is a leading financial services firm with more than $50 billion in assets — helping make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, our client touches nearly 20% of the world’s investable assets. They rely on TDS to support the full lifecycle of data center operations in their key critical facilities in the US.

Benefits of Outsourcing Data Center Operations

In addition to helping with data center moves & migrations for this client, TDS also provides ongoing Day 2 support service to ensure operations work smoothly and maintain agreed upon uptime. Using our years of experience, advanced tools and proven processes, TDS delivers helps this firm achieve valuable business benefits, including:

Improved customer experience, which is reflected in three key capabilities:

• The ability to guarantee reliability by predicting datacenter network behavior.
• Increased uptime through avoidance of outages and assurance of SLAs.
• Greater customer satisfaction through quality of service.

Increased revenue, which is enabled in three ways:

• Faster time to value and greater agility.
• Increased focus on business strategies rather than on troubleshooting with inefficient tools.
• Reduced change windows, yielding increased availability.

Decreased cost, achieved by the following:

• Prevention of lost revenue, costly compensations, and lawsuits caused by service impact outages.
• Capex savings through increased resource efficiency and performance.
• Opex savings through enabling systematic approaches to problem resolution.

Business continuity and compliance:

• Ensuring network security and compliance.
• Achieving greater confidence in change impacts by modeling changes.
• Reduced risk associated with network operations.

Today TDS specialists provide a level of continuity and support that the client now considers critical to their business operations.